Policies

Vina Robles, Inc. is committed to protecting the privacy of its customers. This Privacy Policy explains how we collect, use and safeguard the personal information you provide to us on our site.

Type of Information Collected

When you visit vinarobles.com, our stats package from Google collects some basic information about your browser, for example the type of browser and operating system you are using, how long you visited our site, and which pages you looked at. This information helps us understand how visitors browse our site, so that we can enhance their shopping experience.

When you sign-up for our mailing list, join our Signature Club, attend one of our events, place an order, or contact us for other similar business matters, we may collect personal information, including but not limited to your name, mailing address, shipping address, e-mail address, phone number, date of birth, and credit card information. This personal information is only used to process or communicate with you regarding your requests or to collect feedback on our products and services.

Sharing of Personal Information

We do not sell, rent, or otherwise relinquish personal information to any unaffiliated third party without your consent. We may contract with other companies and individuals to perform certain services, such as processing, storing, managing, and organizing data on our behalf. These service providers may have access to information to perform their functions. However, they are prohibited from using personal information for their or additional third parties’ direct marketing purposes.

Newsletter Opt-Out

If you have chosen to opt into or subscribe to our newsletter and decide to opt out, we have a simple unsubscribe form (also available from your member area) that will let you get off our e-mail list.

Consumer Inquiries and Privacy

If you have any questions about your privacy, want to make changes to your profile or unsubscribe from our mailing list, please contact us at info@vinarobles.com.

Protecting your Information

All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

Verifying your Information

You may check your information to verify, update or correct it or to have any obsolete information deleted. If you created an account on our website, you can access and update your profile yourself by logging in with your username and password. You may also contact us at info@vinarobles.com to review any of the information that we have retained. You may also ask us to change your mailing list preferences or let us know that you would like to opt-out from receiving communications from us.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vina Robles’ relationship with you in the context of this website.

The term "Vina Robles, Inc." or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

Legal Requirements

You must be twenty-one (21) years of age or older, to order or receive alcoholic beverages from Vina Robles, Inc. Receipt of shipments containing alcoholic beverages requires the signature of an adult who is not intoxicated. Wines purchased from Vina Robles are not for resale, and are for personal consumption only.

Credit Card Charges

Online orders are by credit card only. We accept Visa, MasterCard and American Express.

Minimum Purchase

No minimum purchase is required.

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to the states listed below. Some states may have individual restrictions on quantities or alcohol levels permitted.

We can ship to the following states: AZ, CA, CO, DC, FL, GA, IA, ID, IL, KS, MA, MD, MI, MN, MO, MT, NC, ND, NH, NM, NV, NY, OH, OR, PA, TN, TX, VA, WA, WI, WY

Shipping Costs

GSO is Vina Robles’ carrier of choice (common carrier) for shipments to California, Arizona and Nevada. UPS is Vina Robles' carrier of choice for all other states. Shipping and handling is provided at current market rates. The customer pays all shipping and handling charges, regardless of his or her wine club membership or purchase amount.

Wine is a Delicate Commodity

Wine is a perishable commodity and does not like extremes of temperature. Hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Vina Robles is not responsible for, and will not replace wine, that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Returns & Cancellations

We will replace or refund you for any bottle of wine that is damaged or flawed. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@vinarobles.com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges. Please contact us at 805-227-4812, option 1 for return instructions.