Vina Robles FAQ
How do I log into my online portal?
The login button is located in the upper right-hand corner of the Vina Robles Vineyards& Winery website. Use your account email address and password. If you forgot your user name or password, click here. If you are a new customer to Vina Robles, you can sign up for an account by clicking here.
Where can I purchase Vina Robles wine?
Vina Robles wines can be purchased online through our website, at our Hospitality Center and are available at a growing number of locations both nationally and internationally. Utilize our store locator to find businesses near you that carry our wine.
Will Vina Robles ship wine?
Yes, we ship direct to consumers to about 30 states.
We can ship to the following states: AZ, CA, CO, DC, FL, GA, IA, ID, IL, KS, MA, MD, MI, MN, MO, MT, NC, ND, NH, NM, NV, NY, OH, OR, PA, TN, TX, VA, WA, WI, WY
Is it safe to ship wine during the summer?
We do not recommend shipping wine outside of California during the summer months due to extreme heat conditions. If you do so, the shipping date will be based on weather forecasts and at your own risk.
Will Vina Robles accept returns or exchanges?
We will gladly replace any bottle of wine purchased from Vina Robles Vineyards & Winery that is damaged, flawed, or otherwise deemed to be unsatisfactory. We ask that the customer contact us immediately and return the unfinished portion of the original bottle. Please send an email to firstname.lastname@example.org to arrange for the return of a corked or otherwise flawed product.
Will Vina Robles offer charitable donations?
Vina Robles is a proud and active supporter of programs serving our local community by offering in-kind donations. To apply for a donation, please submit your request via e-mail to email@example.com, at least six weeks prior to the date of your event. You will receive a notification once a decision has been made regarding your donation request.
During Your Visit
Where are your experiences held?
All hosted experiences are held in our beautiful California Mission style Tasting Room or our Signature Club Lounge. You may also purchase wine by the glass or bottle and enjoy them on our picturesque Jardine Court. Please note that outdoor tables are unhosted.
Do you allow outside food or beverages?
We do not allow outside food or beverages.
Can I buy a bottle and enjoy it on property?
Are walk-ins welcome?
We take walk-ins on a first come first served basis. However, reservations are highly recommended.
How do I book a private event?
Please fill out this inquiry form and email it to firstname.lastname@example.org
When is the Signature Club Lounge open?
Our Club Lounge is open Friday and Sunday from 11:00 a.m. to 4:00 p.m.
Are children allowed on property?
We are a family friendly winery! Please include all non-tasters and children outside of stroller age in your guest count to ensure adequate spacing for your reservation.
Signature Wine Club
What are the benefits of joining the Vina Robles Signature Wine Club?
Signature Club members enjoy priority access to our limited-edition wines, complimentary tastings at our Hospitality Center, invitations to Signature Club events, as well as discounts on hotel stays, transportation, golf, and entertainment. Please review our club benefits and discounts.
How do I receive wine club discounts?
Club members must be an active member and in good standing in order to receive Wine Club discounts. To apply discounts online, please log in through your Member Login portal.
When and how do I receive notifications regarding club shipments?
We notify our Signature Wine Club members via email one month prior to being charged for club shipments. We ship allocations once billing is complete, which is approximately two weeks after being charged for the shipment.
Please make sure to add email@example.com as a contact to your email address book.
Do Wine Club events have a cancellation policy?
In an effort to include as many Wine Club members as possible at Vina Robles Wine Club events, we kindly ask that you notify our Concierge at 805-227-4812, option 1 or firstname.lastname@example.org twenty-four (24) hours in advance if you are unable to attend so that we may open up the spot for additional members. If you have a reservation and do not show up, a twenty-five dollar ($25.00) fee per guest will be charged to the card on file.
Can I give a Signature Wine Club membership as a gift?
Vina Robles wines make a great gift! Choose between a fixed-length membership or an ongoing gift. Gifted memberships will include a personalized gift note upon activation. Sign up here.
Can I cancel my Club Membership?
You may request to cancel your membership any time after receiving the fourth shipment. Changes and cancellations to your membership record must be made in writing by e-mail to email@example.com, U.S. mail to 1200 Priska Drive, Paso Robles, CA 93446 at least 30 days prior to the next scheduled shipment. Please read our Terms and Conditions.
How should I store my wine?
The ideal temperature for cellaring wines is 55 to 60 degrees. We also recommend that wine is stored on its side and away from light, and that temperature fluctuations are held to a minimum.
What type of vineyard practices does Vina Robles use?
Since 2012, all estate vineyards are Sustainability In Practice (SIP) certified, which is a rigorous vineyard certification with strict, non-negotiable requirements. Some of our sustainable viticultural methods include cover crops for erosion control, owl boxes for rodent control, native oak tree retention for ecosystem balance, planting to drought resistant rootstock, and advanced irrigation systems for water conservation.
Do Wine Club members receive Amphitheatre benefits?
Vina Robles Signature Club members receive priority access to purchase tickets for a majority of the concerts (online offer only, information sent via email). They also have the opportunity to join our Terrace Club Pre-Show Experience (online reservations required).
How do I purchase tickets for Amphitheatre shows?