Your Privacy
Your Privacy

Your Privacy

PRIVACY POLICY

Vina Robles is committed to protecting the privacy of its customers.  This Privacy Policy explains how we collect and use your information.


Privacy

When you sign-up for our mailing list, join our Signature Club, attend one of our events, place an order, or contact us for other similar business matters, we may collect personal information, including but not limited to your name, mailing address, shipping address, e-mail address, phone number, date of birth, and credit card information.  This personal information is only used to process or communicate with you regarding your requests or to collect feedback on our products and services. 

From time to time, we may use your name and e-mail address to inform you about new releases, special offers, upcoming events, or anything else that we think might be of interest to you.  If you do not wish to receive information from us, please opt out of our mailing list by clicking on the “Unsubscribe from this update” link on the bottom of the message, unsubscribe by sending an e-mail to info@vinarobles.com, or by sending a letter to Vina Robles, P.O. Box 699, Paso Robles, CA 93447.  Your request will be processed within thirty (30) days from the date we received it.


Security & Disclosure

We do not sell, rent, or otherwise relinquish personal information to any unaffiliated third party without your consent.  Due to the sensitivity of data, all personal information and transactions are stored and take place on a secure server, in order to protect it against any unauthorized access.

We may contract with other companies and individuals to perform certain services, such as processing, storing, managing, and organizing data on our behalf.  These service providers may have access to personal information to perform their functions.  However, they are prohibited from using personal information for their or additional third parties’ direct marketing purposes.
 

Online Payments

All online orders placed on the Vina Robles website are processed securely through Authorize.net.  Authorize.net has been a leading provider of payment gateway services since 1996.  They are a BBB accredited company, enrolled in the Trustwave's Trusted Commerce program, a member of ETA, and adhere to strict industry standards for payment processing.  For additional details, please visit www.authorize.net.
Payment Processing


All online orders are processed automatically at the time of check-out.  Once your credit card has been successfully verified by Authorize.net, it is then charged.  If your card is declined or rejected for any reason, please contact your bank for further information.  Your personal information is never stored on any database.  Please refer to the online payments diagram for more information on the online credit card payment process.  Any suspected or detected fraud or impropriety will be reported immediately to the appropriate authorities.


Updating Your Information

You may update or change your personal information by sending an e-mail to info@vinarobles.com or letter to Vina Robles, P.O. Box 699, Paso Robles, CA 93447.

If you are a Signature Club member and would like to update your personal information such as shipping address or credit card information, you may contact our tasting room at 805-227-4812, option 1, or send an e-mail to our Wine Club Manager at  wineclub@vinarobles.com.


Links to Third-Party Websites

From time to time, we may provide links to third-party websites, which operate independently from and are unrelated to Vina Robles.  We are not responsible for any of its content or use of these websites.  When visiting a third-party website, we strongly suggest you review their privacy policies as they may have their own policy in place.


Updates to This Policy

The terms of this Privacy Policy may change from time to time. We encourage you to check this page periodically for any changes.  By accessing this site, you are accepting our current Privacy Policy.


Questions

If you have any questions or comments regarding our Privacy Policy, please direct them via e-mail to info@vinarobles.com, or mail to Vina Robles, P.O. Box 699, Paso Robles, CA 93447.

 


Last updated: January 1, 2013